"To Listen so deeply as to hear the words that are left unsaid" - Thich Nhat Hahn
"I never know what I've said until I've heard the reply" - Sam Goldwyn
Introduction:
The ability to communicate effectively with customers and colleagues has a dramatic effect on efficiency, motivation and the feedback to a business. For those who need to extract information, or to communicate business decisions and strategies, effective communication skills are vital.
Aim:
For delegates to understand and apply advanced communication skills.
Target Audience:
Anyone in the business who wants to deepen and improve his or her communication skills.
Duration:
1 day
Method:
Theory and experiential learning:
- Theories of perception and reality
- Experiential communication exercises
- Role play
- Feedback and disclosure exercises
- Understanding preferred communication modes
Contents:
- Communication tools
- Responsibility for communication outcomes
- Using basic NLP techniques
- Levels of communication
- Non verbal communication and congruency
- Understanding desired outcomes
- Influencing and negotiation skills
- Dialogue
- Active listening. Deep listening
- Building rapport. Creating empathy
- Principles of Transactional Analysis
- Emotional Intelligence in the communication process.
- Behavioural Categories
Outcomes:
By the end of the
course delegates will
- Have a better understanding of the complexities of communication
- Be more aware of what they want to communicate
- Be more effective in delivering messages
- Have more refined listening skills
Investment:
£225 per delegate day.
Booking:
Phone: 01286 660330
Fax: 01286 660921
E-mail: info @ teaminternational.co.uk
Last Updated: 18/04/2007
